Frequently Asked Questions –

Will the charges differ for each shipping type?

No, it is not. Our charge for delivery is fully based on what type of shipping that you have opted for (next day delivery, express shipping, regular shipping are the few services that we offer)

How long I have to wait for package?

The waiting time is based on the shipping option that you have chosen for your order. However, we deliver your Soma parcel between 1 to 10 business days.

Do you ship worldwide?

As of now, we are shipping to most of the countries except North Korea and some parts of Africa.

Is it possible to get a refund in case of a tampered package?

Yes, you can get a full refund for the tampered package as well as an incorrect or mismatched product.

Should I be present at the time of delivery?

No, it is not necessary, but you need to make sure that there is a person on behalf of you to receive the package in case of your absence.

Will you send medication details along with package?

No, all the packages will be shipped in a discrete and anonymously in order to secure the privacy of the customers.

How can I track my package?

Once your order has been confirmed, you will get a tracking number along with confirmation mail. By using the unique tracking id you can track the package right from the dispatch to delivering it to your home.

Do you have Bitcoin as a payment option?

As of now, we do not have the Bitcoin payment option. But we are working hard to make this payment option in our future payment list.

What should I do when no one is present at the time of delivery?

No need to worry, our delivery man will call you during the time of delivery and you can request them to deliver the package to your neighbor’s house or other places within the area limit. Otherwise, you can directly collect the package from our dispensing center, but make sure that you have a valid proof to collect the package.

What type of payment methods do you offer?

Right now, we provide only the following payment options:

  • E-check
  • Credit/Debit cards
  • Cash on Delivery
  • PayPal

What should I do if I made a duplicate payment by mistake?

No need to worry, just leave us a mail regarding your duplicate order and payment then we will take into consideration and work with your bank to refund the amount to you at the most limited conceivable time.

Whether your payment gateway secured?

Yes, our payment gateway has SSL certificate, which is a highly secured processing method used to protect customers credentials. None of your details will be retained by us.

Is it possible to integrate my PayPal wallet with your website?

No, it is not possible to integrate your PayPal account with us. Instead of doing that, you can simply choose to pay for your payment through PayPal as a gateway.